Contact us

I need help.

Are you safe to talk?

Please ensure you are safe before contacting us.
If you are in an emergency situation, please call 999.

Phone

08000 198 668

Our opening hours are 8am to 7pm.

(Calls are free from a UK landline, and crucially, won’t appear on your bill. However, mobile providers will charge for calls and itemise billing.)

SMS/Text

07534 617252

Our opening hours are 8am to 7pm.

Speak to our team via our text message service.

Chat

Start a chat

This service is open Monday to Friday, 8am to 7pm.

We understand it can be difficult to pick up the phone. You can use the live chat service to talk to our expert, Helpline team online, in confidence.

Sign/BSL

Deaf assistance

Make sure you're in a private place, where you won't be disturbed.

Are you a professional looking for advice or to refer someone?

If so, please visit this section

Contacting us

If you're considering getting in touch with our team, it's a good idea to first think about who might be able to see your phone, computer, or tablet.

This is especially important if you’re worried about the person you want to talk about. They might be right there in the room with you, or you might be concerned they’re keeping an eye on what you’re doing on your device.

If you’re feeling unsure about how private your device is, here’s what you can do for peace of mind:

Quickly leave this site by clicking the ‘Quick exit’ button.
Feel free to give our Helpline a call, or use a device you’re sure about to look at the websites we’ve mentioned.

Send a message

Professionals

If you are a professional working with clients who are experiencing domestic abuse, we offer dedicated support and comprehensive advice tailored to help you assist your clients effectively.

Professional support

For support outside of these times you can access the National Domestic Abuse Helpline on:

0808 2000 247

If you are in immediate danger, call:

999