Freedom from
Domestic Abuse
Free confidential Help and Advice
From the Derbyshire Domestic Abuse Helpline.
Everyone has the right to live free from violence and abuse. If you are experiencing domestic abuse, you are not alone.
There is support available to you.
Domestic abuse happens to many people.
It can affect anyone at any age and from any background. The person abusing you may be your current spouse or partner. Abuse can also continue after a relationship ends. The person abusing you may be another member of your family. There is no excuse for domestic abuse and it is not your fault if it happens to you.
What is domestic abuse?Taking the first step.
We understand that taking the first step, like picking up the phone, can feel daunting and scary. Our trained and experienced domestic abuse advisers are here to listen, understand your situation and respond to your individual needs. We will never pressure you to make decisions before you are ready.
When you contact us, you can expect us to:
- Treat you with dignity, respect and without judgement.
- Listen carefully and provide information and support tailored to your circumstances.
- Explain our confidential policy, including the limited circumstances where we may need to share information to keep you or someone else safe.
- Help you explore your options and support you to make informed decisions.
- Signpost or refer you to other services where appropriate.
- Respond to voicemail messages and emails within 24 hours wherever possible.
To help us provide a safe service, we ask everyone using the helpline to treat our staff with respect. We do not tolerate abusive, threatening or discriminatory behaviour and may end contact if this occurs.
We welcome your feedback about our service. If you would like to share a compliment, make a suggestion or raise a concern, you can do so using our online feedback form or by contacting the Elm Foundation directly.
When you contact us, you can expect us to:
- Treat you with dignity, respect and without judgement.
- Listen carefully and provide information and support tailored to your circumstances.
- Explain our confidential policy, including the limited circumstances where we may need to share information to keep you or someone else safe.
- Help you explore your options and support you to make informed decisions.
- Signpost or refer you to other services where appropriate.
- Respond to voicemail messages and emails within 24 hours wherever possible.
To help us provide a safe service, we ask everyone using the helpline to treat our staff with respect. We do not tolerate abusive, threatening or discriminatory behaviour and may end contact if this occurs.
We welcome your feedback about our service. If you would like to share a compliment, make a suggestion or raise a concern, you can do so using our online feedback form or by contacting the Elm Foundation directly.
I need support
The Helpline is available 24 hours per day, 7 days per week. With overnight calls and those made at weekends or bank holidays answered by Call Derbyshire. The number is free and hidden from bills.
Information and helpful resources.
Guides on how to plan for safety and how keep yourself and your dependents, protected.
View all resources